Last Updated:August 2025
Welcome to Floo (the “Platform”). We value the privacy of users, subscribers, publishers, members, and others who visit and use the Floo Services (collectively or individually, “you” or “users”) and want you to be familiar with how we collect, use, and disclose personal information from and about you.
By accessing or using our website, services, applications, products and content (that include but are not limited to the Platform) (collectively, the “Services”), you acknowledge that you have read this policy and that you understand your rights in relation to your information and how we will collect, use and process it.At the same time, we promise that we will take appropriate security measures to protect your personal information according to mature security solutions in the industry. If you do not agree with this policy in general or any part of it, you should not use our Services. Capitalized terms that are not defined in this policy have the meaning given to them in the Terms of Service.
If you have any questions about how we use your information please contact pkhumads@gmail.com.
We may collect and use the following information about you:
You give us information about you when you register for and/or use the Platform, including your name, social media login details, telephone number (only if you register with your phone number) and your photograph as well as your language selection. In addition, this category will include your profile, and account details. It also includes user-generated content, photographs and other content that you choose to upload on our Platform. Information you choose to share from your social networks.
We automatically collect certain information from you when you use the Platform, including your IP address,or other unique device identifiers, your browsing history (including content you have viewed in the Platform), your mobile carrier, time zone setting, mobile or device information including the model of your device, your screen resolution, operating system and platform and information regarding your use of the Platform.
We also collect information regarding your use of the Services, e.g. content that you generate through and upload on our Platform. In addition, we link your subscriber information with your activity on our Platform across all your devices using your phone number or social media log-in details.
We will also receive information from third parties (such as advertising networks and analytics providers) and from other sources, including business directories and other commercially or publicly available sources.
We collect and process (which includes scanning and analysing) information you provide, including any personal information, in the context of composing, sending, or receiving messages (that means the content as well as information about when the message has been sent, received and/or read and the participants of the communication) through our Service's messaging functionality. Please be aware that messages sent to other users of our Service will be accessible by those other users and that we are not responsible for the manner in which those users use or disclose messages. When you upload a content to the Platform (“User Content”), you automatically upload certain metadata that is connected to the User Content. In essence, metadata describes other data and provides information about your User Content that will not always be evident to the viewer. In connection with your content the metadata can describe how, when and by whom the piece of User Content was collected and how that content is formatted. It further includes information such as your account name or user ID number that enables other users to trace back the content to your user account. Metadata will further consist of additional data that you chose to provide with the content, e.g. any hashtags used to mark keywords to the content or comments.
On our Platform, we use third-party analytics tools to help us measure traffic and usage trends for the Services. Traffic refers to the different data flows surrounding activities of the users on the Services. These tools, for example, collect information sent by your device or our Services, including the pages you visit, add-ons, and other information that assists us in improving the Service. The information will be used to report and evaluate your activities and patterns as a user of the Platform to provide services in accordance with these activities.
We will use the information we collect about you in the following ways: to administer the Platform (i.e. to provide our Services to you) and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes (i.e. to guarantee the Platform's stability and security) and to solicit your feedback;
to allow you to participate in interactive features of the Platform, when you choose to do so;
to personalise the content you receive and provide you with tailored content that will be of interest to you;
to improve and develop our Platform and conduct product development; to provide you with services based on the country settings you have chosen, such as the content that is related to the country settings;
to provide you with your profile information to send to anyone you choose and to enable you to participate on the Platform and interact with other users;
to enable our messenger service to function and you can choose to delete any information in this regard on your discretion via the clear cache function within the Platform's settings; and to help us detect abuse, fraud, and illegal activity on the Platform;
to notify you about changes to our Services;
to communicate with you.
to provide you with user support;
to enforce our terms, conditions and policies.
We will share your information with the following selected third parties: cloud storage providers to store the information you provide and for disaster recovery services, as well as for the performance of any contract we enter into with you;
Analytics and search engine providers that assist us in the optimisation and improvement of the Platform; and IT service providers;
Our data center and the servers of our host providers.
We will also share your information with any member, subsidiary, parent, or affiliate of our corporate group, only for the purposes set out above, to assist in the improvement and optimisation of the Platform, in order to prevent illegal uses, increase user numbers, development, engineering and analysis of information or for our internal business purposes.
We will share your information with law enforcement agencies, public authorities or other organizations if legally required to do so, or if such use is reasonably necessary to: comply with legal obligation, process or request; enforce our Terms of Service and other agreements, policies, and standards, including investigation of any potential violation thereof; detect, prevent or otherwise address security, fraud or technical issues; or protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
When you use our products or services, certain information may be collected by third-party SDKs. This information can include, but is not limited to, device identifiers, usage data, and network information.
We employ Bugly for aiding in the resolution of crash issues, as well as for the analysis and precise identification of the underlying problem. Some data collected, such as Device ID and UID, along with performance crash logs, will be uploaded to https://android.bugly.qq.com as part of this process. For insights into its privacy policy, kindly consult https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56.
As a user of Floo, you have certain rights regarding your personal data. These rights are designed to give you control over how your information is collected, used, and shared. Depending on your location and applicable laws, your rights may include:
Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You may request that we correct or update inaccurate or incomplete personal information.
Right to Erasure: You can ask us to delete your personal data, subject to certain legal obligations.
Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain circumstances.
Right to Data Portability: Where applicable, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to our processing of your personal data for direct marketing or other purposes based on legitimate interests.
Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at pkhumads@gmail.com. We will respond to your request in accordance with applicable data protection laws.
We take steps to ensure that your information is treated securely and in accordance with this policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, for example, by encryption, we cannot guarantee the security of your information transmitted through the Platform. We have appropriate technical and organizational measures to ensure a level of security appropriate to the risk of varying likelihood and severity for the rights and freedoms of you and other users. We maintain these technical and organizational measures and will amend them from time to time to improve the overall security of our systems.
You have the right to delete your Floo account at any time. Deleting your account will permanently remove your profile, messages, and all associated data from our platform, except where retention is required by law or for legitimate business purposes (such as fraud prevention or dispute resolution).
To delete your account, follow these steps:Me > Settings > Delete Account.
Please note that once your account is deleted, the action is irreversible. If you change your mind after deletion, you will need to create a new account to use Floo again.If you experience any issues during the deletion process or have questions about your data, please contact us at pkhumads@gmail.com.
We use the following criteria to determine the period for which we will keep your information:
our contractual obligations and rights in relation to the information involved; legal obligation(s) under applicable law(s) and regulations to retain data for a certain period of time;
statute of limitations under applicable law(s); our legitimate business purposes; and disputes or potential disputes.
After you have terminated your use of our Services, we can store your information in an aggregated and anonymised format. Notwithstanding the foregoing, we can also retain any personal information as reasonably necessary to comply with our legal obligations, allow us to resolve and litigate disputes, and to enforce our agreements.
We do not knowingly collect or maintain personal information from persons under 18 years-of-age. If we learn that Personal Information of persons under 18 has been collected on or through the Floo Services, we will take appropriate steps to delete this information.
If you believe that we have inappropriately collected Personal Information from a Young User, please contact us at pkhumads@gmail.com.
We will generally notify all users of any material changes to this policy, through a notice on our Platform.
However, you should look at this policy regularly to check for any changes. We will also update the “Last Updated” date at the top of this policy, which reflects the effective date of such policy. Your continued access to or use of the Services after the date of the updated policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you must stop accessing or using the Services.
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please feel free to contact us. We’re here to help and are committed to protecting your privacy.
You can reach us at:pkhumads@gmail.com.We aim to respond to all inquiries in a timely and respectful manner, in accordance with applicable data protection laws.